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Residential Services Supervisor

2 months ago


Falls Church, Virginia, United States Hassle Free Home Services Full time

About Hassle Free Home Services

At Hassle Free Home Services, we understand that homeownership can be overwhelming. Since our inception in 2003, we have dedicated ourselves to providing comprehensive solutions for homeowners, offering a seamless service for maintenance, upgrades, and urgent support. Our team, based in Rockville, Maryland, is committed to fostering lasting relationships with our clients.

Role Overview

The Home Services Project Manager plays a crucial role in overseeing the management of our clients' residences. You will cultivate a trustworthy rapport with our clients, ensuring their home-related needs are prioritized and that their living experience is genuinely hassle-free. This involves close collaboration with our skilled technicians and service partners, delivering exceptional service throughout the customer experience. A solid understanding of home maintenance is essential for this position (for instance, if a client reports an issue with their garbage disposal, you should be able to guide the technician on potential troubleshooting steps).

Key Responsibilities

  • Establish positive first impressions by conducting on-site onboarding visits in clients' homes.
  • Manage 60-80 client relationships with meticulous attention to detail.
  • Communicate proactively with clients regarding repairs, projects, and scheduling.
  • Secure project opportunities on behalf of our clients (e.g., driveway sealing, HVAC installations, window replacements).
  • Ensure our technicians adhere to the repair lists established by our clients.
  • Address client issues and challenges promptly and with a client-focused approach.
  • Assist with occasional special projects (e.g., recruiting and onboarding new service partners).

Qualifications

  • Exceptional multitasking abilities.
  • Outstanding communication skills with clients, team members, and management.
  • Strong familiarity with home maintenance practices and trends is required.
  • Experience in home construction, renovation, maintenance, or related fields is preferred.
  • Outgoing personality with a genuine enjoyment of working with people.
  • Proficient with technology (Google Apps, Excel, proprietary software).
  • Self-driven and adept at problem-solving.
  • Quick learner with the ability to adapt on the job.

Compensation and Benefits

  • Salary range of $55,000 - $65,000/year, based on experience.
  • Health insurance coverage.
  • Paid time off.
  • This position is based in the Falls Church, VA area.