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Resort Hospitality Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Six Flags. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience for all.
Key Responsibilities- Guest Check-In/Check-Out: Welcome guests, process check-in and check-out procedures, and ensure accurate information is provided.
- Front Desk Operations: Manage the front desk system, handle phone calls, and dispatch information to relevant departments.
- Guest Services: Provide assistance with guest requests, resolve issues, and maintain a positive attitude in all situations.
- Communication: Communicate clearly with guests, management, and other departments to ensure seamless service delivery.
- Cash Handling: Handle guest billing, process payments, and maintain accurate records.
- Hotel/Lodging Experience: Must have prior experience in a hotel or lodging environment.
- Availability: Must be able to work days, nights, weekends, holidays, and any other shifts as necessary.
- Computer Skills: Must have general computer knowledge and experience with credit card machines.
- Communication Skills: Must be a friendly, outgoing people person with excellent communication skills.
- Physical Demands: Must be able to stand for up to four hours at a time and reach above shoulder level.
Six Flags Entertainment Corporation is North America's largest regional amusement-resort operator, with 27 amusement parks, 15 water parks, and nine resort properties across 17 states in the U.S., Canada, and Mexico. We are committed to making people happy by providing fun, immersive, and memorable experiences to millions of guests every year.
