Service Advisor
2 days ago
As a Service Advisor at AutoNation, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to act as the liaison between our Service Technicians and customers, providing clear and concise explanations of recommended repairs and maintenance.
Key Responsibilities:
- Set and confirm appointments with customers to ensure a seamless service experience
- Meet or exceed targeted sales goals and customer satisfaction index
- Greet customers in a friendly and professional manner
- Determine vehicle needs through inspections, test drives, and customer information
- Utilize a consultative selling process to assist customers in planning for ongoing maintenance
- Produce repair orders with transparent cost and time estimates
- Communicate effectively with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle and ensure satisfaction
- Gain superior product knowledge to effectively assist customers
- Provide an exceptional customer experience to drive loyalty
Requirements:
- High school diploma or equivalent
- Proven ability to provide exceptional customer service
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver's license and an acceptable, safe driving record
The position is commission-based, with an average compensation range of $5,500-$11,000 per month. AutoNation offers a competitive compensation package, including 401k matching, health, dental, and vision insurance, and a comprehensive benefits program.
Exciting Benefits and Perks:
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans and maternity benefits
- Exclusive RX Pet program offering discounts on medications
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.
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