Shift Leader

2 weeks ago


Albertville, Minnesota, United States Team 551 Management Group LLC Full time
Job Overview

We are seeking a skilled Shift Leader to oversee in-store operations and coach crew members at Jersey Mike's Subs in Albertville, MN.

Key Responsibilities
  • Manage employees throughout each shift, providing feedback and recognizing achievements in a respectful manner
  • Deploy team members appropriately to meet customers' needs and service standards throughout shift
  • Communicate shift priorities, goals, and results with team members
  • Support training as directed by General Manager or Assistant Manager(s)
  • Arrive in a timely manner to be ready in position at the start of scheduled shift
Operational Excellence
  • Role model exceptional customer service
  • Drive sense of urgency through crew members to satisfy customer needs and execute daily operations
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
  • Complete all required training
Requirements
  • Experience as a Shift Manager or similar role
  • Knowledge of the industry and relevant health and safety regulations
  • Commitment to excellent service
  • Working well within a team
  • Leadership skills and ability to make decisions fast
  • Strong problem-solving aptitude
  • Ability to stand for long periods
  • High school diploma and QSR/restaurant experience is preferred

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