Serving Safety Excellence as a Transit Maintenance Specialist
3 weeks ago
We are seeking a skilled Field Service Technician to join our team at United Safety and Survivability Corporation. This is an exciting opportunity to work in a fast-paced environment, providing top-notch service and support to our customers.
Job SummaryThe successful candidate will be responsible for delivering exceptional customer service, installing, repairing, and maintaining our products on-site. As a key member of our team, you will be required to diagnose technical issues, provide training on our products, and drive part sales through effective communication and relationship-building.
Responsibilities- Provide outstanding service and support to customers during field visits.
- Execute all on-site installation, repair, maintenance, and test tasks with precision and attention to detail.
- Diagnose technical issues and provide solutions that meet or exceed customer expectations.
- Train customers on our products, ensuring they understand their features and benefits.
- Promote part sales by offering expert advice and guidance.
- Develop strong relationships with customers, understanding their needs and preferences.
- Accurately document all field changes and processes to support future product modifications and warranty claims.
- Establish service requirements, order components, and gather parts to complete service requests efficiently.
- Produce detailed service reports and Sales Force ticket updates in a timely manner.
To succeed in this role, you will need:
- A high school diploma or equivalent.
- 1-3 years of experience as a technician or equivalent mechanical ability.
- Automotive or transit experience preferred.
- Proficiency in reading blueprints and using hand tools or other equipment.
- Able to troubleshoot, test, repair, and service technical equipment with ease.
- Able to lift 50lbs and stand for up to 12 hours per day.
- Flexibility regarding working hours and travel, including weekends and overnight stays.
- A valid driver's license and passport, with the ability to travel internationally.
- Excellent written and verbal communication skills, with the ability to compose error-free copy.
- Demonstrated ability to manage multiple projects simultaneously, with analytical thinking, planning, prioritizing, problem-solving, decision-making, and minimal supervision.
- Proficiency in current computer software, including MS Applications (Word, Excel) and ERP systems.
As a valued member of our team, you can expect:
- An estimated annual salary of $85,000-$100,000, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- The opportunity to work with a leading company in the safety and survivability industry.
- A dynamic and supportive work environment, with ongoing training and development opportunities.
- A chance to make a real difference in people's lives, every day.
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