IT Infrastructure Support Specialist

6 days ago

Glendale, Arizona, United States First Point Group Full time
Job Title: Infrastructure Support Specialist

We are seeking a highly skilled Infrastructure Support Specialist to join our team at First Point Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal customers.

Key Responsibilities:

  • Provide timely and effective support for local IS&T infrastructure and services, including hardware, software, operating systems, video conferencing, network troubleshooting, and printing services.
  • Assist with moves, additions, and changes to deployed infrastructure services, and provide technical expertise in training, problem resolution, and upgrades for end-user computing devices.
  • Adhere to established technology standards, policies, and support processes to ensure seamless service delivery.
  • Help establish and monitor metrics related to service delivery and customer satisfaction to drive continuous improvement.
  • Support end-user needs related to collaboration technologies, including video conferencing systems, Smart displays, Skype for Business, and Microsoft Teams.
  • Assist with Local Area Network (LAN) and Wireless Network support to ensure reliable connectivity.
  • Manage and maintain local assets and configuration items within ServiceNow to ensure accurate tracking and reporting.
  • Perform moves, additions, and changes as necessary to meet business needs.
  • Participate in special projects as assigned to drive business growth and innovation.
  • Travel to offices or job sites for short-term project support to ensure seamless service delivery.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or 7 years of relevant IT experience in lieu of a degree.
  • At least 1 year of experience in providing end-user IT support, with demonstrated ability to set up and support hardware, peripherals, software, video conferencing, and operating systems.
  • Minimum of 1 year of experience using an incident and request management system, such as ServiceNow.
  • At least 1 year of experience supporting executives and VIPs to ensure exceptional service delivery.

Additional Information:

  • Experience in identifying, evaluating, prioritizing, and resolving hardware and software incidents and requests to drive continuous improvement.
  • Strong communication skills to interact effectively with customers and other departments within the organization, while functioning within both local and distributed team environments.
  • Ability to work collaboratively within a local team and with the extended Corporate IS&T staff to drive business growth and innovation.
  • Understanding of basic networking technologies and principles to ensure seamless service delivery.
  • Capacity to thrive in a fast-paced environment while managing multiple priorities to drive business success.
  • Ability to plan, install, and support off-site meetings and conferences as needed to ensure seamless service delivery.
  • Ability to lift up to 50 lbs to ensure safe and efficient work practices.
  • A+ certification is preferred to demonstrate technical expertise.

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