Desktop Support Specialist

3 weeks ago


Glendale, Arizona, United States Inverselogic Full time
Job OverviewWe are seeking a highly skilled Desktop Support Technician to join our team at Inverselogic. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Respond promptly to customer inquiries via email, phone, or onsite visits
  • Collaborate with Level 2 and Level 3 teams, development, and product management teams on technical escalations
  • Perform new installations of network infrastructure, including workstations, servers, printers, routers, switches, and firewalls
  • Provide customer training on new computers and software
  • Diagnose, troubleshoot, and resolve internet connectivity, VPN, backup, hardware, and software application issues
  • Provide end-user desktop support and troubleshooting in Windows/Office environment
  • Develop comprehensive client-focused solutions to address problems and new functionality requests
  • Document all relevant infrastructure adjustments, augmentations, and deployments within our documentation system
Requirements
  • Minimum 3 years of hands-on system administration experience with Microsoft Server, Exchange, Microsoft 365, Windows 10/11
  • 1-3 years of operating systems experience (Windows, Mac, Unix, or Linux)
  • Strong knowledge of Microsoft Office applications
  • Proficiency with Active Directory, login scripting, and networking basics
  • Highly organized and detail-oriented
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Comfortable interacting with staff and customers at all levels
  • Work independently but in a team atmosphere, enjoying daily technical challenges
  • Valid California driver's license
Preferred Requirements
  • Network Administrator experience in a multi-server environment with Microsoft business technologies
  • MCDST, MCTS, MCITP, A+, MCSA, or MCSE certifications
  • Bachelor's degree
Working Conditions

The majority of work will be performed at our headquarters or at a client site. Consecutive hours spent at a time sitting in front of a computer monitor and using a keyboard and mouse.



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