Desktop Support Specialist
3 weeks ago
Key Responsibilities
- Respond promptly to customer inquiries via email, phone, or onsite visits
- Collaborate with Level 2 and Level 3 teams, development, and product management teams on technical escalations
- Perform new installations of network infrastructure, including workstations, servers, printers, routers, switches, and firewalls
- Provide customer training on new computers and software
- Diagnose, troubleshoot, and resolve internet connectivity, VPN, backup, hardware, and software application issues
- Provide end-user desktop support and troubleshooting in Windows/Office environment
- Develop comprehensive client-focused solutions to address problems and new functionality requests
- Document all relevant infrastructure adjustments, augmentations, and deployments within our documentation system
- Minimum 3 years of hands-on system administration experience with Microsoft Server, Exchange, Microsoft 365, Windows 10/11
- 1-3 years of operating systems experience (Windows, Mac, Unix, or Linux)
- Strong knowledge of Microsoft Office applications
- Proficiency with Active Directory, login scripting, and networking basics
- Highly organized and detail-oriented
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Comfortable interacting with staff and customers at all levels
- Work independently but in a team atmosphere, enjoying daily technical challenges
- Valid California driver's license
- Network Administrator experience in a multi-server environment with Microsoft business technologies
- MCDST, MCTS, MCITP, A+, MCSA, or MCSE certifications
- Bachelor's degree
The majority of work will be performed at our headquarters or at a client site. Consecutive hours spent at a time sitting in front of a computer monitor and using a keyboard and mouse.
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