Senior Director of Operations and Governance

15 hours ago

Stamford, Connecticut, United States CVS Health Full time

At CVS Health, we're committed to delivering exceptional patient care and outcomes. As the Lead Director of Commercial Operations, you'll play a critical role in driving our strategy and operations forward. This role will report to the VP, Operations and Governance for Commercial and Specialty Markets, and you'll be part of a team that partners with Aetna and CVS Health enterprise partners to deliver on priorities for the Commercial and Specialty Markets business.

This position offers an opportunity for exposure to many stakeholders and leaders across Aetna and CVS Health. You'll have the chance to develop and implement the operating model for the new Stop Loss organization, in partnership with the Stop Loss leader. You'll also be responsible for implementing governance frameworks to align stakeholders and facilitate effective decision making.

The ideal candidate will have experience organizing multi-disciplinary teams of stakeholders, ensuring that all are aligned on objectives and held accountable to milestones and deliverables. You'll need to have excellent organizational skills, strong business acumen, and the ability to influence and drive change in a highly matrixed environment.

Responsibilities:

  • Develop and implement the operating model for the new Stop Loss organization.
  • Implement governance frameworks to align stakeholders and facilitate effective decision making.
  • Lead and support critical projects and initiatives, ensuring alignment with strategic goals and timely execution.
  • Support leadership in the development of presentation materials for strategic initiatives.
  • Communicate clear objectives, track progress and report on key performance indicators.
  • Identify gaps in processes or organization and develop and implement solutions.
  • Develop and maintain relationships with leaders and cross-functional teams to facilitate collaboration and knowledge sharing.
  • Organize and lead meetings, set agendas, foster productive discussion, document clear action items, and ensure that decisions and actions are followed through.

Requirements:

  • Position is hybrid and candidates must be within commutable distance to an office location and willing to go into the office 3x a week.
  • Minimum 10+ years health insurance experience, with experience in strategy execution.
  • Strong project management skills with a track record of successfully leading cross-functional initiatives.
  • Effective communicator with focus on transparency and simplicity.
  • Demonstrated ability to work effectively with senior leaders.
  • Proven track record in driving long term strategies while delivering on near term objectives.
  • Highly organized, detail-oriented, and able to manage multiple priorities.
  • Ability to influence others at varying levels of the organization and across business units.
  • Ability to manage multiple, competing priorities in a fast-paced team environment.
  • Ability to handle high pressure, escalated issues.

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