Therapy Care Specialist
4 weeks ago
Soleo Health is seeking a Therapy Care Specialist to support our team remotely. This role will work 8:30a-5p in Mountain or Pacific Time. The successful candidate will work under the supervision of a Pharmacist to oversee logistics of patient care, assessment data capture, and coordinate care across the patient care continuum.
Key Responsibilities:
- Act as single point of contact for specialty patients and coordinate timely medication dispense and delivery
- Work under supervision of specialty pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
- Run daily and weekly pharmacy reports as needed
- Answer phones and warm transfer calls to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
- Send orders to physicians for signature
- Work with intake/reimbursement staff to maintain active patient insurance coverage and pursue authorizations and re-authorizations
- Document all patient interaction and care coordination in the designated system of record
Requirements:
- High School Diploma or equivalent required
- Registered/Certified Pharmacy Technician (CPhT) or equivalent required
- Prior customer service/patient services experience required
- Prior experience in home infusion and/or specialty pharmacy preferred
- Basic to intermediate efficiency with Microsoft Excel, Word, and Outlook
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services. Our goal is to attract and retain the best and brightest as our employees are our greatest asset.
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