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Shelter Operations Coordinator

2 months ago

Lafayette, Louisiana, United States Catholic Charities of Acadiana Full time
Job Description

Overview

Catholic Charities of Acadiana is seeking a compassionate and dedicated Shelter Operations Navigator to oversee the daily operations of our shelter and support service coordination. The ideal candidate will be adaptable, detail-oriented, and committed to providing exceptional support to our shelter guests while upholding our organizational values.

Key Responsibilities:

  • Center Monitoring:
    • Remain flexible with shift changes as needed.
    • Monitor shelter operations and ensure a safe, clean environment.
    • Manage and monitor medication distribution for shelter guests.
    • Perform housekeeping duties and distribute meals.
    • Secure the facility in the evening and set alarms.
    • Screen facility guests and monitor smoking areas and parking lots.
    • Provide crisis prevention/intervention and supportive counseling.
    • Conduct hallway checks every 30 minutes and document on the Hallway Monitoring Form.
    • Provide transportation when necessary and assess clients during meal times.
    • Report incidents requiring assistance to the supervisor.
    • Distribute supplies and maintain organized storage rooms.
    • Report maintenance issues and complete Maintenance Request Forms.
    • Coordinate emergency shelter needs.
    • Communicate regularly with the supervisor and attend assigned training.
    • Treat every guest with dignity and respect.
  • Service Coordination Support:
    • Document clients on the bed list and perform minimal data entry.
    • Maintain accurate information in shift reports.
    • Report immediately to the supervisor when 911 is called.
    • Assist with any other duties assigned by the supervisor.

Job Qualifications:

  • Education: Minimum of a high school diploma/GED required
  • Experience:
    • At least two years of service coordination or related social service experience.
    • Exceptional conflict resolution and de-escalation skills.
    • Ability to maintain appropriate behavior and personal boundaries.

Job Specifications:

  • Physical Demands: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.
  • Job Type: Full-time; Tuesday - Saturday
  • Benefits:
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Retirement plan
    • Vision insurance