Community Services Associate

18 hours ago

Milpitas, California, United States HSSV Full time
Job Title: Community Services Associate

We are seeking a highly motivated and compassionate Community Services Associate to join our team at Humane Society Silicon Valley (HSSV). As a key member of our Community Services team, you will play a vital role in providing exceptional customer service to the public, volunteers, and employees while ensuring the humane treatment of animals.

Job Summary

The Community Services Associate will be responsible for fostering a team environment, working effectively with shelter staff and volunteers, and ensuring that all individuals have an exceptional customer service experience. This role requires a collaborative, can-do attitude, empathy, compassion, and a positive image in all interactions.

Key Responsibilities
  • Provide exceptional customer service to the public, volunteers, and employees, ensuring a welcoming environment for all.
  • Maintain accurate and up-to-date records, including behavioral evaluations, medical history, and treatment information.
  • Schedule and confirm surgeries, follow-ups, and post-operative rechecks, ensuring accurate pre-and post-surgery records.
  • Transport animals safely and ensure they are released to owners with post-operative instructions.
  • Triage customer needs, maintain a current understanding of resources available for animals, and communicate proactively with the shelter operations team.
  • Process incoming owner surrender and Pet Pantry applications from beginning to end, and assist with distributing food to pet owners.
  • Solicit donations from customers and maintain accuracy of the cash register, including closing procedures.
  • Observe all veterinary protocols established by federal, local, and state law.
Requirements
  • Experience in a customer service environment, with veterinary or animal-related experience preferred.
  • Current driver's license and good driving record.
  • Bilingual in Spanish a plus.
  • Skilled in working with databases, scheduling appointment systems, word processing, spreadsheets, and MS Office.
  • Positive, empathetic attitude with a passion for working with animals and people, and good judgment skills.
  • Ability to multitask in a fast-paced, emotionally sensitive environment, with flexibility to changing needs.
  • Must be detail-oriented, with an ability to follow directions and work independently with minimal supervision.
  • Ability to communicate effectively and demonstrate an attitude of consideration and courtesy to all members of the public, volunteers, and employees.
  • Demonstrated ability to listen, understand, and make effective decisions.
  • Ability to work/interact with a variety of animals, including domestic pets and other animals that may come through our doors.
Work Environment

This is a 32-hour per week opportunity, with one weekend day on a regularly scheduled basis. Hours may vary depending on staffing needs.

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