Customer Service Superintendent
2 weeks ago
Rausch Coleman Homes is a top 25 homebuilder and one of the largest private builders in the United States. We're committed to excellence in all aspects of homebuilding, and we're seeking a highly skilled Customer Service Superintendent to join our team.
Job SummaryThe Customer Service Superintendent will be responsible for managing the field activities of the warranty and repair process for tenants. This includes managing and performing periodic inspections, assisting in the turn process, and providing Service of the Second Mile. The successful candidate will work closely with the Construction Manager and other team members to ensure seamless delivery of services.
Key Responsibilities- Work with the Customer Service Manager to complete Work Orders within specified timeframes
- Collaborate with the Property Manager to provide exceptional service to tenants and resolve any issues that may arise
- Review and validate requested repairs to ensure they meet our high standards
- Coordinate with vendors to complete repairs and ensure timely resolution
- Perform repairs that do not require a professional license
- Conduct Move In, Move Out, and Tenant Turn processes to ensure a smooth transition for tenants
- Monitor and analyze repair cycle time, trending repairs, and costs to identify areas for improvement
- Perform periodic inspections of occupied properties to ensure they meet our quality standards
- Inspect vacant units to ensure they are market-ready
- Minimum of 2 years' experience in construction or a related field
- Ability to work as part of a team and lead Trade Partners
- Competency in MS Office and relevant databases and software
- Customer focus and bottom-line orientation
- Ability to work under pressure and meet tight deadlines
- Physical demands include pushing and pulling heavy items, frequent lifting, and extended periods of standing or sitting
- Medical Insurance - PPO and HDHP Options
- HSA - with eligible HDHP
- Dental and Vision Insurance
- 401(k) - includes company match of up to 5%
- Generous Paid Time Off (PTO)
- Paid Maternity and Paternity Leave
- Adoption Assistance and Leave
- Tuition Assistance
- And More
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