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IT Infrastructure Specialist

4 weeks ago

Sacramento, California, United States Hemmersbach GmbH & Co. KG Full time
Job Title: Onsite IT Technician About the Role: We are seeking a skilled Onsite IT Technician to join our team at Hemmersbach GmbH & Co. KG. As an Onsite IT Technician, you will be responsible for providing day-to-day local and remote desktop support to our clients. This includes handling inbound calls, troubleshooting and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Your Key Responsibilities: * Provide prompt and efficient technical support to end-users, addressing hardware and software issues, including desktops, laptops, printers, and mobile devices. * Troubleshoot and resolve technical problems, such as software errors, connectivity issues, and hardware malfunctions, ensuring minimal downtime for users. * Implement and enforce IT security policies, ensuring that systems are protected against malware, unauthorized access, and data breaches. * Offer remote assistance to off-site or remote employees, resolving their technical issues using remote desktop tools and communication platforms. * Perform weekly visits to secondary sites to assist with IT support. About Us: Hemmersbach provides IT infrastructure services in over 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. Our company is committed to making the world a better place, with 20% of our profits going into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. Your Benefits: * Buddy program * Flat hierarchies * Health insurance * Internal career development * International environment * Job with purpose * Onboarding program * Unlimited employment contract