In Room Dining Order Taker
4 weeks ago
Job Summary
We are seeking a highly skilled In Room Dining Order Taker to join our Food and Beverage Team at Waldorf Astoria Beverly Hills. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our in-room dining service.
Key Responsibilities
- Answer room service telephones and respond to guest requests in a timely and friendly manner
- Ensure knowledge of menu items, including promotions, specials, and preparation methods
- Upsell food and beverage items to enhance guest experience
- Take guest orders and input them into our point-of-sale system
- Reconcile checks and manage cash handling in accordance with established accounting guidelines
Requirements
- Minimum 1 year of experience in a similar role in a hotel or restaurant environment
- Fluent in English and strong communication skills
- Ability to work in a fast-paced environment and maintain a keen sense of urgency
- Strong organizational skills and ability to multitask
- Excellent customer service and interpersonal skills
Preferred Qualifications
- 5-star restaurant experience
- Luxury experience
- Training in Forbes standards of service
- Additional language skills in German, French, Spanish, Arabic, Japanese, Korean, or Chinese
What We Offer
- A competitive hourly rate of $25.59
- A comprehensive benefits package, including medical insurance, mental health resources, and paid time off
- Opportunities for career growth and development
- A supportive team environment and recognition and rewards program
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