In Room Dining Order Taker

4 weeks ago


Beverly Hills, California, United States Waldorf Astoria Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled In Room Dining Order Taker to join our Food and Beverage Team at Waldorf Astoria Beverly Hills. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our in-room dining service.

Key Responsibilities

  • Answer room service telephones and respond to guest requests in a timely and friendly manner
  • Ensure knowledge of menu items, including promotions, specials, and preparation methods
  • Upsell food and beverage items to enhance guest experience
  • Take guest orders and input them into our point-of-sale system
  • Reconcile checks and manage cash handling in accordance with established accounting guidelines

Requirements

  • Minimum 1 year of experience in a similar role in a hotel or restaurant environment
  • Fluent in English and strong communication skills
  • Ability to work in a fast-paced environment and maintain a keen sense of urgency
  • Strong organizational skills and ability to multitask
  • Excellent customer service and interpersonal skills

Preferred Qualifications

  • 5-star restaurant experience
  • Luxury experience
  • Training in Forbes standards of service
  • Additional language skills in German, French, Spanish, Arabic, Japanese, Korean, or Chinese

What We Offer

  • A competitive hourly rate of $25.59
  • A comprehensive benefits package, including medical insurance, mental health resources, and paid time off
  • Opportunities for career growth and development
  • A supportive team environment and recognition and rewards program

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