IT Support Manager

6 days ago


West Chester, Pennsylvania, United States Clark Davis Associates Full time
Job Summary

We are seeking a highly skilled IT Support Manager to join our team at Clark Davis Associates. As a key member of our lab operations team, you will be responsible for providing hands-on IT support for lab automation, devices, and systems.

Key Responsibilities
  • Collaborate with lab operations and facilities to implement changes and ensure GMP compliance in a regulated environment.
  • Oversee vendor relationships and manage the full lifecycle of lab-specific devices.
  • Ensure data security, continuity, and regular updates are implemented across the labs.
  • Lead the delivery and maintenance of lab-connected devices and manage software updates.
  • Manage the helpdesk and escalation processes while driving continuous service improvement initiatives.
  • Ensure alignment with regulatory standards like GMP and manage service metrics.
  • Maintain up-to-date documentation to support lab operations and budget planning.
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Experience in a similar role and knowledge of GMP regulations are highly desirable.


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