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Shift Supervisor

2 months ago


Brooklyn New York, United States Services For The Underserved, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Shift Supervisor to join our Residential Program team at Services For The Underserved, Inc. The successful candidate will provide supervision and training to residential aides and community coordinators, ensuring the highest level of care and support for our clients.

Key Responsibilities
  • Supervise and train residential aides and community coordinators to ensure they are equipped to provide excellent care and support to clients.
  • Coordinate work schedules, timesheets, and requests for time off to ensure seamless operations.
  • Evaluate paperwork and documentation, including the Security Log and Maintenance Work Order Log books, to ensure accuracy and compliance.
  • Coordinate security and maintenance staff training, development, and evaluation to ensure they are equipped to handle emergency situations.
  • May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
  • Responsible for maintaining fire safety, including coordinating fire safety plans, training staff on fire safety procedures, and conducting regular fire drills.
  • Perform administrative duties, including completing transfer paperwork, intakes with new clients, incident reports, and maintaining visitor log books.
  • Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
  • Communicate with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services, and Program Director regarding incidents and client observations and interactions.
  • Assist with new family arrivals, apartment turnovers, and complete intakes and program orientation.
  • Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
  • Monitor facility exterior and interior to ensure client safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
  • May be responsible for cleaning program areas after or before usage.
  • Assist with move outs, curfew violators, and new residents. Complete intakes with new residents.
  • Provide guidance to clients in proper upkeep of living quarters, personal hygiene, and grooming, appropriate attire, attendance at meals, in-house workshops, and participation in other support service activities.
  • Maintain, prepare, and distribute hygiene supplies, donations, and living supplies to clients.
  • Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, and partnering organizations as assigned.
  • Conduct periodic building and grounds inspections and make facility manager aware of findings.
  • Respond to crisis and emergency situations and contact the appropriate authorities as needed.
  • Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
  • Adhere to on-call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
  • Maintain CPR/First Aid Certification.
Requirements
  • High School Diploma or GED required.
  • 2+ years of experience in Security or Building Maintenance required.
  • Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility.
  • Experience in office management and/or staff supervision required.
  • Experience working in a large residential/institutional setting with a special needs population required.
  • Strong writing, interpersonal, and organizational skills required.
  • F-80 required.
  • Security license is mandatory but may be obtained within 6 months if hired.