Director of Property Management

3 weeks ago


Minneapolis, Minnesota, United States Hornig Companies Full time
Job Summary

Hornig Companies is seeking a highly skilled and experienced Director of Property Management to lead our property management team. As a key member of our leadership team, you will be responsible for the successful operations of over 4500 units in a multi-housing environment.

Key Responsibilities
  • Lead the Property Management team by Hornig Companies' philosophy and values, fostering an environment of professional, ethical, and people-focused operations.
  • Responsible for the successful operations of over 4500 units, overseeing a team of property management professionals committed to honest, safe, healthy, respectful communities and employment.
  • Create and implement operational policies and procedures that promote improvement, efficiency, and effectiveness.
  • Stay updated and informed of legislative changes, implementing changes as needed.
  • Ensure teams comply with current law and fair housing standards, non-discrimination, and reasonable accommodation procedures and policy.
  • Monitor and evaluate market trends and performance, recommending changes to policy, contracts, rent pricing, and structure.
  • Review and evaluate internal reporting, celebrating success and recommending changes.
  • Advise staff on resident retention, operations, and complaints, working directly with escalated issues and emergency situations, placing high priority on resident satisfaction.
  • Hire, train, coach, review performance, lead, and mentor the property management team.
  • Plan, schedule, deliver, and provide outside resources for training to Hornig Companies staff.
  • Set performance goals for properties and individuals.
  • Onboard and offboard properties to the Hornig Companies' portfolio.
  • Assist in the facilitation of the capital improvement process, cooperating with maintenance, owners, and rehab/construction teams.
  • Work collaboratively and ensure coordination with ownership, property operations, marketing, maintenance, finance, and vendors.
Requirements
  • Strong organizational and customer service skills.
  • Able to meet and deal tactfully and courteously with employees, residents, and vendors.
  • Able to communicate proficiently in English.
  • Ability to work independently as well as in a team environment.
  • 10+ years multi-site multi-housing experience preferred.
  • 5+ years supervisory experience required.
  • AppFolio Plus experience is preferred.
  • 4-year degree in an applicable field or equivalent experience.
  • Able to lift 20 pounds occasionally, 10 pounds regularly.
  • Must have a valid driver's license and meet insurance requirements.

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