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Senior Product Operations Manager
2 months ago
We are seeking a highly skilled Senior Product Operations Manager to join our team at T-Mobile. As a key member of our product operations team, you will be responsible for ensuring the smooth operation of our digital products and services.
Key Responsibilities- Develop and implement scalable and sustainable processes to support product operations
- Collaborate with cross-functional teams to identify and resolve production issues
- Monitor and analyze product performance data to inform business decisions
- Communicate product performance and key findings to stakeholders
- Lead pilots and trials to test potential solutions
- Drive cross-functional improvement programs and projects targeting efficiency, reliability, and sustainability
- 7-10 years of experience in technical or wireless industry
- 4-7 years of program leadership experience
- 4-7 years of experience in channel experience, direct channel support role, or relevant experience with product/service delivery and support planning
- 4-7 years of product testing and validation experience
- 4-7 years of product management or vendor management experience
- 4-7 years of channel experience or direct channel support role experience
- Analytics skills
- Microsoft Office skills
- Leadership skills
- Product and vendor management skills
- T-Mobile tools and system knowledge
T-Mobile is a leading wireless communications provider in the United States. We are committed to providing our customers with the best possible service and experience. Our team is dedicated to innovation and excellence, and we are seeking like-minded individuals to join us.
