DevOps Manager
2 weeks ago
Job Summary:
The DevOps Manager plays a crucial role in shaping and executing the Development Operations (DevOps) strategy to ensure seamless software deployments while maintaining the health, availability, security, and performance of critical business systems.
This role ensures the alignment of DevOps practices with the broader IT strategy, driving consistency and standardization across the enterprise where possible.
Key Responsibilities:
- Organize and prioritize projects and daily tasks for a team of technical engineers, ensuring risks are proactively mitigated and work is completed in a timely manner.
- Develop, maintain, and report on project plans, timelines, and system documentation to ensure visibility and proper tracking of projects and issues.
- Mentor, train, and coach team members with a focus on leadership, career development, and operational excellence.
- Make staffing decisions based on business needs and individual performance.
- Create meaningful goals that contribute to organizational strategies, then lead a team to achieve them.
- Collaborate cross-functionally within IT and with external vendors to prioritize and resolve technical issues, providing subject matter expertise on infrastructure improvements.
- Collaborate with the Development Manager on release planning, preparation, validation, post-release monitoring, and ongoing system enhancements.
- Handle escalations from business teams and customers, providing a high level of service to support both internal and external stakeholders.
- Identify and address performance gaps across all systems through proactive monitoring and continuous process improvements.
- Develop operational standards and processes to proactively prevent system failures and security breaches.
- Lead and manage the execution of DevOps strategies, ensuring high system availability and optimal performance.
- Oversee PCI DSS compliance efforts and audits, ensuring the team adheres to security standards and mitigates any identified risks.
- Continuously research and enhance the organization's system capabilities across on-premises and potential future cloud platforms.
- Evaluate technological solutions, including on-premises infrastructure and cloud-based technologies, assessing present and future opportunities, risks, and ROI.
Qualifications:
- B.S. or M.S. degree in Information Technology or equivalent work experience.
- 8+ years of demonstrated success in related IT professions, including 5+ years of hands-on experience with Infrastructure, Network, and IT Operations disciplines.
- 3+ years of leading and managing teams.
- Ability to successfully plan, organize, prioritize, execute, and delegate work, responding to changing needs and balancing competing priorities.
- Strong sense of personal responsibility and accountability for delivering high-quality work, both personally and at a team level.
- Excellent communication skills in both written and verbal formats, with the ability to influence multiple stakeholders, including team members, peers, business stakeholders, vendors, leadership, and customers.
- Ability to understand business requirements and convey technical solutions and system-related dependencies using diagrams and work management tools such as Jira.
- Experience developing and/or mentoring others and building technical capabilities of less experienced colleagues.
- Strong problem-solving and root-cause mindset, with the ability to drive into issues when appropriate and deliver a high level of end-user support.
- Ability to drive big-picture goals and milestones while valuing and maintaining a strong attention to detail.
- Ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
- Ability to break down team barriers throughout the organization through effective communication.
- Strong cross-functional collaboration skills, relationship-building skills, and ability to achieve results without direct reporting relationships.
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