Banking Services Representative

4 days ago

Fresno, California, United States Fresno First Bank Full time

About Fresno First Bank

We are a dynamic and acclaimed single-branch bank born in the heart of California, on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition.

At Fresno First Bank, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets us apart is not just our roots but the diverse talents that make up our team, hailing from every corner of the country.

We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with our vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to join our family.

Recent Achievements Speak Louder Than Words:

  • American Banker - Top Performing Publicly Traded Bank with under $2b in assets
  • American Banker - "Top 5" Community Bank in the Country
  • OTCQX - Best 50 Companies
  • Bauer Financial - 5-star Rating

What You Should Expect While Working at Fresno First Bank:

  • Company ownership through our Employee Stock Ownership Program (ESOP)
  • A friendly, close-knit work culture that encourages growth
  • Opportunities to Participate in Community Networking Events
  • Benefits Package: Medical/Dental/Vision Insurance, Life Insurance, Paid Vacation, 401(k) Retirement Plan, Training & Development, Tuition Reimbursement, Employee Assistance Program, Internal Job Posting & Referral Program

Ideal Candidate:

Fresno First Bank prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

  • Teamwork - We collaborate, hold each other accountable, and win together.
  • Relationship - We are trustworthy, transparent, and respectful.
  • Authentic - We are humble, vulnerable, and we speak up.
  • Commitment - We are owners, hungry, responsive, and have a sense of urgency.

About the Position:

The Banking Services Representative position is responsible for supporting branch operational and customer support activities; processing new account transactions; assisting customers in selecting various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position requires full knowledge and skill in areas of teller, vault, safe deposit processing.

Key Responsibilities:

  1. Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, lenders.
  2. Assists customers in selecting various accounts, products, and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
  3. Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing credit applications.
  4. Discusses, prepares, and processes documents related to the Bank's online and electronic banking services.
  5. Receives retail and commercial deposits and withdrawals; verifies necessary authorization documents and proper form, makes decisions when questionable items are presented, performs duties within authorized limits.
  6. Operates computer terminal to process transactions, review account activity, determine balances, and resolve problems within given authority.
  7. Issues official checks, traveler's checks, and savings bond applications.
  8. Assists with issuing official checks and performing night depository duties.
  9. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
  10. Performs safe deposit duties by controlling access and assisting customers.
  11. Receives and processes stop payment and holds orders, accepts loan and installment payments.
  12. Balances cash drawer daily and verifies cash being returned to the vault.
  13. Provides effective customer service and assists in resolving problems within given authority.
  14. Records, files, updates information, prepares wire transfers and sorts mail or reports as required.
  15. Answers telephones and directs callers to proper Bank personnel.
  16. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.).
  17. Processes FICA payments, ATM deposits, certifications, change orders, and deposit slip corrections.
  18. Assists in opening and closing the vault daily; assists in balancing vault currency and coin.
  19. Assists with other duties assigned by the Assistant Manager and/or Branch Operations Officer.

Requirements:

  • High school diploma or general education degree (GED) required; bachelor's degree preferred.
  • Minimum 2-3 years of previous cash handling and customer service experience required, preferably in a banking environment.
  • Minimum 1 year of new account experience required. Business account experience preferred.
  • Computer skills; mainframe computer system; word processing and spreadsheet software.
  • Math skills; calculating interest and balance accounts; common fractions and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments in a timely manner.
  • Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and write reports and correspondence.
  • Ability to deal with routine problems, good organizational and time management skills.
  • Ability to work with general supervision while performing duties.
  • Current California driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Compensation:

$22-$26 hourly wage.

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