Denver Zoo Guest Experience Specialist

4 days ago


Denver, Colorado, United States Denver Zoo Full time

Join the team at the Denver Zoo as a Seasonal Guest Services Representative In this role, you will play a key part in delivering an exceptional guest experience while working with our dedicated team to inspire awe in visitors from around the world.

About the Role

This is a seasonal/temporary position that requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for processing transactions, balancing cash, and providing top-notch guest service while adhering to all relevant policies and procedures.

Key Responsibilities
  • Welcome and engage with guests in a friendly and welcoming manner.
  • Process payments and handle cash transactions efficiently and accurately.
  • Use suggestive upselling techniques to enhance the guest experience.
  • Provide wayfinding support and assistance to guests throughout the zoo.
  • Collaborate with colleagues to achieve departmental goals and objectives.
Requirements and Qualifications
  • Previous customer service experience required.
  • Previous cash handling experience required.
  • Ability to work independently with minimal supervision.
  • Basic computer skills and knowledge of Microsoft Office Suite preferred.
  • High level of professionalism and enthusiasm for guest services required.
Compensation and Benefits

We offer a competitive hourly rate of $18.29 and opportunities for career growth and development. This is a temporary position, and we do not currently offer benefits beyond accrued sick time. If you are passionate about delivering exceptional guest experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity



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