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Global Head of Infrastructure Operations
2 months ago
Computershare is seeking a highly experienced and skilled Global Head of Infrastructure Operations to join our Technology Services team. This is a hybrid position that requires three days a week in the office, with the option to work remotely for the remaining days.
Key Responsibilities- Lead a global operations team based across multiple sites, including technical resources and non-technical managers.
- Ensure the availability, capacity, and performance of Infrastructure across regions, adhering to cost and quality criteria.
- Govern the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles.
- Influence and set the strategy of the function on a global level, translating it to operational teams to ensure alignment with the overall Technology strategy.
- Implement new concepts within Technology, including Managed Services or other outsourcing partnerships.
- Engage teams across the globe and drive alignment of process, resources, and services to work towards a Global Operational framework.
- Work as part of the Technology Operations Leadership Team, driving a culture of collaboration and process alignment.
- Budget and cost control around Infrastructure expenditure, including staff and service renewals.
- Deliver a reputable operations framework ensuring global equality and 24/7 support in Infrastructure services.
- Support all controls for RCA and Problem Management across the E2E Service Design.
- Deliver effective business-as-usual production system monitoring and alerting on all core services, including Infrastructure, Network, Data, and Security components in the E2E Service Design.
- 5+ years of experience leading technical teams.
- 10+ years of industry experience.
- Significant experience managing teams dispersed geographically.
- Demonstrable experience in embedding organizational and cultural change within a complex Service Delivery and Operational environment.
- Ability to influence at peer level and above to drive change and alignment to process with all other areas of Technology Services, often at a global level.
- ITIL knowledge and experience working within ITIL-aligned organizations.
- Experience with Managed Services agreements and operating with service providers.
- Excellent communication skills, both written and verbal, with the ability to keep the team updated on strategic initiatives.
- Knowledge of service governance processes and the ability to understand risk to services.
- Ability to coach and mentor Direct Reports and instill strategic objectives and direction.
- Experience with management of opex cost centres, including FTEs and supplier opex cost.
- Business Planning experience and the ability to forecast cost for budget cycles.
- Experience developing succession plans for large teams to ensure an ongoing personal development culture exists.
Computershare offers a competitive compensation package, including a base pay range of $145,000-$200,000 USD, depending on location. We also offer a range of benefits, including paid parental leave, flexible working, and a caring and inclusive culture.
We are an equal opportunity employer and welcome applications from everyone. If you require disability accommodations or adjustments, please email us at [insert email].
