Frontline Service Associate

4 weeks ago


Spokane, Washington, United States Frontier Behavioral Health Full time
Job Description

The Frontline Service Associate will be responsible for providing exceptional customer service and administrative support to clients and staff. This role requires strong interpersonal and communication skills, as well as the ability to work effectively in a fast-paced environment.

This position involves greeting clients, checking them in for appointments, and managing the waiting room area. The successful candidate will be able to work independently and as part of a team, demonstrating flexibility and adaptability in responding to changing situations.

We offer a competitive salary range of $24.05 - $29.29 per hour, commensurate with experience and qualifications. Our benefits package includes medical, dental, and vision coverage, as well as access to employee assistance programs and professional development opportunities.

If you are a motivated and detail-oriented individual who is committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities

* Greet clients in a warm and welcoming manner
* Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies
* Manage the Confirmation Process, including scheduling for Prescribers and clinicians
* Maintain accurate records and reports as required
* Participate in team meetings and contribute to continuous quality improvement initiatives

Requirements

* High school graduate or equivalent
* Customer service experience preferred
* Ability to communicate effectively with clients, staff, and community partners

What We Offer

At Frontier Behavioral Health, we believe in investing in the well-being of our employees. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to employee assistance programs and professional development opportunities. We also offer flexible scheduling, paid time off, and a commitment to work-life balance.
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