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Rooms Operations Manager
1 month ago
As a Rooms Operations Manager at Marriott, you will play a key role in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to assist in managing staff and striving to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
Key Responsibilities- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example, demonstrating self-confidence, energy, and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.
- High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Marriott offers a competitive salary range of $57,000 to $69,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
