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Customer Experience Representative
2 weeks ago
Company Overview
Allbirds Retail is a pioneering footwear company dedicated to creating sustainable, comfortable shoes using premium natural materials. Our mission is to prove that good design and sustainability don't have to be mutually exclusive.
Salary
The Allbirds Retail Ambassador role comes with a competitive pay rate of $16 per hour. Additionally, eligible roles may receive bonus and equity, healthcare, retirement savings, and other great benefits for the whole being.
Job Description
We are seeking highly motivated retail ambassadors to join our team and execute on three primary focus areas: Customer Experience, Daily Operations, and Teamwork. As a Retail Ambassador, you will provide exceptional customer service, maintain store appearance and cleanliness, operate our point-of-sale system, and perform daily operational tasks as delegated by the store leadership team.
Key Responsibilities:
- Customer Experience: Deliver high-quality personalized in-store experiences, meet sales and NPS goals, build strong relationships with customers, and strive to be a product-knowledge expert who can communicate passionately about our brand and products.
- Daily Operations: Maintain store appearance, cleanliness, and organization; operate the point-of-sale system; execute inventory and merchandising duties; and commit to learning by asking questions and actively seeking to grow and develop new skills.
- Team: Be reliable and punctual, work collaboratively to achieve shared goals, practice respectful and effective communication, cultivate a positive attitude, and support your teammates.
Required Skills and Qualifications
- Retail and/or customer service experience preferred.
- Available to work weekends.
- Connection to Allbirds's mission, vision, and products.
- Good communication and interpersonal skills.
- Desire to learn and grow.
- Reliable and punctual.
- Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the workday.
Benefits
Allbirds offers a comprehensive benefits package, including paid time off, equity, company bonus or sales commissions/bonuses, 401(k) plan with matching, medical, dental, and vision benefits, pre-tax savings, and wellness & lifestyle benefits. Benefits eligibility requirements apply, and details can be found in the benefits overview below.
Benefits Overview:
- Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents.
- Financial benefits include company equity for eligible roles, 401(k) with employer matching contribution, Employee Stock Purchase Plan, company-paid life insurance for full-time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare, and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full-time and part-time roles.
- Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
- Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program, and more.
- Other Perks include the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.
