Department Manager

9 hours ago


Kingston, Rhode Island, United States Ace Hardware Full time
Job Title: Department Lead (Key Holder)

Job Summary:

The Department Lead is responsible for managing overall operations within a specific department and achieving company goals and directives. This role involves taking an active responsibility in opening and closing duties, ensuring customer satisfaction, and maintaining a clean and orderly sales floor.

Key Responsibilities:
  • Customer Service:
    • Provide positive representation of the store
    • Proactively assist customers in solving problems
    • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
    • Provide a friendly, outgoing demeanor; work well with customers as well as associates
    • Ensure all calls and pages are answered promptly, courteously and effectively
    • Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration
    • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations:
    • Responsible for opening and closing the store 2-3 times a week
    • Oversee projects specific to their department and assist with special projects within the store
    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor sales areas
    • Ensure that weekly price changes and label updates are completed timely and accurately
    • Assist in checking in, stocking and delivery to customers of all merchandise within the store
    • Operate forklift or other lift machinery
    • Perform all other duties as assigned
    • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
    • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
    • Assist with merchandise resets throughout the store
    • Assist to ensure all signage is current in the store
    • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
  • Leadership:
    • Lead by example; be approachable by all associates and customers
    • Participate in store meetings
    • Communicate any merchandising, cost control or sales ideas to the Store Manager for follow up
    • Prepare and challenge yourself for future advancement
    Requirements:
    • Previous retail experience required
    • Hardware experience preferred
    Education:

High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Physical Demands:

Standing, walking, lifting (up to 50lbs) and climbing


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