IT Support Instructor

5 days ago


Phoenix, Arizona, United States Persevere LLC Full time
Job Title: IT Support Instructor

Persevere LLC is seeking a highly skilled and experienced IT Support Instructor to join our team. As an IT Support Instructor, you will play a key role in delivering high-quality instruction in IT fundamentals, preparing students to obtain industry-recognized certifications, including CompTIA A+ and Network+.

Responsibilities:
  • Deliver engaging and comprehensive instruction on the CompTIA A+ and Network+ curriculum, focusing on IT support fundamentals, hardware, networking, troubleshooting, and security concepts.
  • Design, plan, and execute hands-on labs that provide students with practical experience in areas such as hardware installation, software configuration, network setup, and problem-solving.
  • Evaluate student progress through assessments, quizzes, and lab exercises, providing timely and constructive feedback to ensure understanding and retention of key concepts.
  • Support students in preparing for the A+ and Network+ certification exams by offering test-taking strategies, study sessions, and one-on-one guidance.
  • Update instructional materials to stay aligned with current industry standards and technology advancements.
  • Foster an inclusive classroom environment that encourages participation, critical thinking, and the application of IT knowledge to real-world problems.
  • Work closely with curriculum developers and other instructors to improve course content and delivery methods based on student feedback and industry changes.
  • Assist students with career advice, emphasizing the job roles, skills, and certifications that lead to successful IT support careers.
Qualifications:
  • Strong proficiency and hands-on experience with CompTIA A+ and Network+ content areas, including hardware, networking, operating systems, mobile devices, and troubleshooting techniques.
  • CompTIA A+ and Network+ certified (required).
  • Previous experience teaching or training individuals in IT support or a related field.
  • Strong communication and presentation skills, with the ability to explain complex technical concepts to learners at various skill levels.
  • Familiarity with hands-on lab environments, virtual labs, or simulators used for teaching IT support topics.
  • Ability to engage students with different learning styles and foster a collaborative, supportive learning atmosphere.
  • Problem-solving mindset with a passion for helping students succeed in their certification goals and future careers.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required with equivalent experience).

We highly value passion for and responsibility to the customer/partner, self-starting, hardworking and inquisitive, leadership through innovation in everything you do, passion for what you do and being self-reflective to improve, relentless commitment to win, and personal and corporate integrity.


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