Technology Alignment Expert

1 day ago


Milwaukee, Wisconsin, United States The Office Technology Group Full time

Job Overview

The Office Technology Group is seeking a highly skilled Technology Alignment Engineer to join our team.

About the Role

This position involves conducting onsite and remote assessments for assigned client accounts, developing and maintaining familiarity with technical alignment processes and standards, and providing recommendations for aligning clients with industry best practices.

Duties and Responsibilities

  • Complete thorough onsite and remote assessments of client environments to ensure compliance with industry standards.
  • Develop and maintain in-depth knowledge of technical alignment processes and standards to provide expert recommendations.
  • Meet regularly with OTG account managers to discuss client alignment strategies and provide recommendations for improvement.
  • Create detailed documentation, including standards libraries, for assigned client environments.
  • Collaborate with service desk and professional services teams to serve as a technical expert for assigned clients.
  • Assist with new client onboarding and provide technical support as directed.

Requirements

  • Previous experience in IT support and troubleshooting.
  • Strong customer service skills and ability to work effectively in a team environment.
  • Ability to prioritize tasks, multitask, and meet deadlines.
  • Detail-oriented and able to work independently.
  • Valid Wisconsin driver's license and an insurable record.

Compensation

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications.



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