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Customer Care Associate

2 months ago

Staten Island, New York, United States MMC Group Full time

Job Overview

Call Center Environment

MMC Group is actively seeking dedicated individuals for the role of Customer Service Representative. This position involves engaging with customers in a high-volume inbound call center setting.

Key Responsibilities:

  • Assist customers with inquiries related to account management, billing, and program details.
  • Resolve customer issues and disputes effectively, ensuring a high level of satisfaction.
  • Provide information on various state-funded programs using available resources and training materials.
  • Maintain call quality and productivity standards as outlined by departmental guidelines.
  • Document customer interactions and perform necessary follow-up actions.

Qualifications:

  • Minimum of one year of experience in customer service, preferably in a retail or call center environment.
  • Proficient in general computer and internet skills.
  • High School Diploma or equivalent required.

Work Schedule:

Training will be conducted during standard business hours, with flexibility required for operational needs.

We look forward to welcoming new talent to our team