Customer Service Expert
2 weeks ago
Customer Service Representative at Mass Markets
As a key member of our team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information as applicable and coordinate with other departments to resolve issues as needed. Additionally, you will accurately document and process customer claims in appropriate systems.
Key Responsibilities:
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues as needed
- Accurately document and process customer claims in appropriate systems
Why Join Mass Markets?
We are a dynamic and growing company that values our customers and employees. We offer a supportive and collaborative work environment that fosters growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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