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Program Management Office

2 months ago

Tampa, Florida, United States Turner & Townsend Full time
Job Overview

Turner & Townsend is seeking an experienced Program Management Office (PMO) Senior Consultant or Associate Director within our Program and Portfolio Management service line. The role will be focused within our Real Estate sector.

Key Responsibilities
  1. Develop Strategic Business Cases: Responsible for the development of defined programs' strategic business cases, covering all projects or programs within execution and delivery scope.
  2. Define and Fulfill Benefits: Responsible for the definition and fulfillment of benefits, objectives, and the realization of success criteria, aligned to the approved strategic business case.
  3. Document Program Scope: Responsible for gathering and recording of the execution and delivery scope requirements, documented in an overall program charter or execution plan.
  4. Establish Program Framework: Responsible for documenting lean, established methods, processes, and procedures for managing projects and programs throughout a life cycle, seeing them through to implementation.
  5. Maintain Program Tools and Templates: Responsible for maintaining tools and templates aligned to the agreed program execution plan and delivery methodology.
  6. Identify and Manage Stakeholders: Responsible for identifying strategic portfolio and program stakeholders, maintaining communication, influencing stakeholder involvement, and obtaining input as required.
  7. Analyze Program Risk and Opportunities: Responsible for analyzing program risk and opportunities trend and their respective cost and schedule impact.
  8. Define Continuous Improvement Approach: Responsible for defining an overall approach to continuous improvements incorporating strategic objectives and alignment with defined benefits and targets.
  9. Support Operational Management: Support the day-to-day operational management duties of the team, as part of the leadership team, you will be required to support the achievement of our strategic goals.
  10. Manage Client Relations: Act as or support the commission leads on our programs, including managing client relations and commercial contractual arrangements.
  11. Develop Program Processes and Systems: Support the development of program processes and systems that enable efficient data collection, management, and benchmarking.
  12. Ensure Compliance: Ensure compliance to company compliance rules on all projects managed by third-party Project Managers.
  13. Design and Deliver Training: Design and undertake training sessions and produce materials on new processes, changes, and efficiencies.
  14. Prepare Governance Reports: Prepare monthly and ad hoc reports on governance performance for a variety of audiences.
  15. Champion Service Quality: Champion service quality in everything we do.
  16. Lead and Motivate Others: Lead and motivate others to deliver excellent client service.
  17. Support Business Development: Support business development activities with new and existing clients, including bid writing.
  18. Act as Client Interface: Act as the key, day-to-day client interface, ensuring that client objectives are met through the delivery of our service.
  19. Coach and Mentor Staff: Coach and mentor staff, assisting them to achieve professional designations and career growth objectives.
  20. Develop Cross-Divisional Ideas: Understanding, identifying, and developing cross-divisional ideas into value opportunities.
Qualifications
  • 8 years' minimum experience in program management, construction management, or audit and compliance.
  • Bachelor's degree in construction management, engineering, or similar degree.
  • Strong communication and leadership skills.
  • Attention to detail in service delivery, communications, and ways of working with others.
  • Demonstrably excellent analytic and communication skills.
  • Commercial awareness, including the ability to articulate business decisions within the wider context and market trends.
  • Confident leading alone and working as part of a team, with the ability to flex according to the needs of the program.
  • A desire to grow and develop roles into more senior opportunities.
  • Business development experience, in the context of identifying opportunities with existing as well as new clients.
  • Competent user of data management software (for example, Excel) and systems for data cleansing, management, analytics, and quality assurance.
  • Possess an approach to working that covers delivery of tasks and effective stakeholder engagement.
  • Leadership experience in the conception, development, and implementation of large programs would be beneficial.
  • Flexible schedule to reflect the needs of the client.
  • Self-motivated and dependable, with the ability to prioritize workload and be organizationally astute.
  • Demonstrate experience communicating and managing with multiple internal and external stakeholders, such as design teams, client corporate real estate teams, and contractors.
  • Demonstrate the ability to successfully complete and present program reports to clients and articulate progress, change, key risks, issues, and critical factors in a concise manner.