Resident Services Representative Trainee
2 weeks ago
We are seeking a highly motivated and detail-oriented Resident Services Representative Trainee to join our team at Hendersen-Webb Inc. As a key member of our community, you will be responsible for providing exceptional customer service to our residents, addressing their concerns, and ensuring their overall satisfaction with our services.
Key Responsibilities:
- Provide timely and effective responses to resident inquiries and concerns via phone, email, and in-person interactions.
- Maintain accurate and up-to-date records of resident interactions and issues.
- Collaborate with other departments to resolve resident issues and improve overall resident satisfaction.
- Participate in ongoing training and professional development to enhance knowledge and skills.
- Contribute to a positive and inclusive work environment by demonstrating a commitment to diversity, equity, and inclusion.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of customer service experience, preferably in a residential or community setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
- Basic computer skills, including proficiency in Microsoft Office and other software applications.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to make a positive impact on the lives of our residents.
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