Systems Support Specialist
7 days ago
Maddox Industrial Transformer is the nation's leading provider of electrical transformers to the commercial and industrial market. With primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio, we have a strong presence across the country.
Our company was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work. We have been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.
Job Summary
We are seeking a highly skilled Systems Support Specialist to join our team at our Moscow, ID office. As a key member of our technical operations team, you will be responsible for providing technical support to our employees, facilitating new technology deployments, and administering local network, surveillance, and access control systems.
Key Responsibilities
- Provide technical support to employees at our Moscow, ID office and remotely across the organization
- Facilitate new technology deployments to meet our growing organizational needs
- Administer local network, surveillance, and access control systems
- Monitor systems for errors and address them promptly
- Set up new users and change access permissions as roles change
- Maintain and support a fleet of devices deployed across the business
- Ensure networks are online and facilities are secured by functional surveillance and access control systems
- Respond to new internal user support requests and provide first-class customer service and resolutions in a timely manner
About Our Systems
Maddox Industrial Transformer maintains a give-the-best/expect-the-best attitude. Our office team is equipped with high-end laptops, docks, and multiple external monitors. Our shop team is equipped with iPads and related peripherals. We also have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.
We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Ubiquiti Unifi, Google, Microsoft Office, Slack, Zoom, Vonage Business Communications, Pipedrive, Asana, Odoo, Adobe, Zapier, and QuickBooks Time.
About You
We are looking for a highly skilled and motivated individual who is passionate about technology and providing excellent customer service. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.
Requirements
- 10+ years of related experience (or equivalent education and experience)
- Strong technical background and experience with cloud-based solutions
- Excellent communication and customer service skills
- Ability to work effectively in a team environment
- Proven track record of successfully managing vendor relationships and at-scale IT projects
What We Offer
We offer a competitive salary range of $69k-$97k, plus up to $1k/month wellness stipend and other benefits. We also offer a smoke-free, drug-free workplace and a flexible schedule with some flexibility required to coordinate support coverage, perform network upgrades, and special IT projects.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application with a few sentences telling us what stood out to you and why you think you'd thrive in this particular opportunity.
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