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Customer Care Representative

2 months ago

Alexandria, Virginia, United States Red Roof Full time

Position Title: Front Desk Representative - Part-Time

Job Category: Hospitality - Hourly

Overview:

As a Front Desk Representative, you will play a crucial role in ensuring our guests have a memorable experience. Your primary responsibility will be to welcome guests and assist them throughout their stay.

Key Responsibilities:

  • Provide exceptional service by greeting guests warmly and assisting with check-in and check-out procedures.
  • Handle guest inquiries and requests with professionalism and efficiency.
  • Manage reservation requests and make necessary adjustments to ensure guest satisfaction.
  • Collaborate with hotel management and team members to enhance the overall guest experience.
  • Utilize our front desk management system to process transactions and generate reports.
  • Coordinate with housekeeping to stay informed about room availability and guest needs.

Qualifications:

  • High School Diploma or equivalent work experience.
  • 1-2 years of experience in a customer service role.
  • Basic office skills, including proficiency in math, cash handling, and computer operations.

Join us in creating a welcoming environment for our guests and making their stay truly special.