Technical Support Specialist
3 weeks ago
Elkin - North Carolina, USA
Salary Range: $62,000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
Bachelor's degree in Computer Information Systems or related field.
+1 year of experience in working in an IT help desk, support, or customer service role
Knowledge of any ticketing system.
Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
Effective written and verbal communication skills.
Responsibilities:
Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.
What We Offer:
A competitive salary and benefits package.
A dynamic and supportive work environment.
Opportunities for professional growth and development.
A team-oriented culture.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].
We look forward to hearing from you
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