Technical Support Specialist

7 days ago


Elkin, North Carolina, United States Irium Mexico Full time
Job Summary:

We are seeking a highly skilled Technical Support Analyst to join our team at Irium Mexico. As a Technical Support Analyst, you will be responsible for providing timely and effective technical support to our end-users, troubleshooting hardware and software issues, and maintaining our IT systems.

Key Responsibilities:

• Provide Level I technical support for all onsite and remote end-users, focusing on excellent customer service.
• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.

Requirements:

• Bachelor's degree in Computer Information Systems or related field.
• 1 year of experience in working in an IT help desk, support, or customer service role.
• Knowledge of any ticketing system.
• Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
• Strong customer service skills.
• Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
• Effective written and verbal communication skills.

What We Offer:

• Competitive salary range of $62,000 annual gross.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].

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