Business Network Engineer
3 days ago
Are you a tech-savvy professional with a passion for delivering exceptional customer service? Do you have a strong background in network management and technical support?
We are seeking an experienced Level 2 Business Network Support Engineer to join our team at TP-Link Systems Inc. Based in Irvine, California, this role will focus on supporting North American customer base for SMB/Enterprise product lines.
In this position, you will serve as the secondary point of contact for any escalated network support related issues and inquiries. You will be responsible for troubleshooting and resolving complex problems in a timely and efficient manner through live phone, chat, and Email support and updated ticket queues.
Key Responsibilities:- Receiving and responding to Service Requests through various channels.
- Determining the root cause of technical issues and providing effective solutions.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Providing exceptional customer service and ensuring high levels of customer satisfaction.
- Developing and maintaining expertise in TP-Link business products and technologies.
- Staying up-to-date with industry trends and emerging technologies.
- Minimum 2 years of experience in business customer technical support.
- 3+ years of experience supporting SMB/Enterprise products.
- At least 3 years of experience in the field of network management / support practice.
- Expert-level knowledge of Wired or Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).
- Familiarity with Cisco Meraki /HPE/Ubiquiti networks or other business network product configurations and troubleshooting. L3 Switch related experience preferred.
- Exceptional verbal and written communication skills.
- Experience configuring of commercial networking products, such as firewalls, VPN routers, switches, or wireless access points.
- Proficiency in using Microsoft Office programs like Word, Excel, and Outlook.
At TP-Link, we are committed to innovation and customer satisfaction.
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