Custody and Resource Coordinator

1 week ago

Doral, Florida, United States Lukos Full time
About the Role

Lukos is seeking a highly skilled Custody and Resource Coordinator to join our team. As a key member of our organization, you will play a critical role in maintaining a safe detention environment and providing essential services to individuals in ICE custody.

Key Responsibilities
  • Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
  • Facilitate on-site support of disability accommodations, including coordinating follow-up with detention facilities.
  • Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues.
  • Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request.
  • Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide brief orientation to the detention facility and CRC services.
  • Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations.
  • Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
  • Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the noncitizen's home country and developing individualized Departure Plans.
  • Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.
Requirements
  • Knowledge of the case management process commensurate with training and education at a minimum at the bachelor's level.
  • Fluent in English and Spanish, written and oral.
  • Ability to work in a multi-cultural and multi-lingual environment.
  • Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
  • Ability to adapt to sudden changes in schedules and flexibility in work requirements.
  • Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
  • Ability to establish and maintain positive working relationships in a multidisciplinary environment.
  • Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
  • Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
About Lukos

Lukos delivers professional services to the Department of Defense. We have been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Our approach to national security is guided by the characteristics of the wolf, which are cunning, aggression, patience, and teamwork. We believe that the strength of the pack is the wolf, and the strength of the wolf is the pack.

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