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Restaurant Shift Manager

2 months ago

Tomball, Texas, United States Fatimead Enterprise LLC Full time
Job Title: Shift Leader

Department/Function: Operations

Location: Field, in Shop

Report to: General Manager/Assistant Manager

Details: Nonexempt

Travel Requirements: Rarely

Job Summary

Leads and embodies Potbelly Values. Oversees a shift by managing and developing associates to deliver exceptional product quality and customer service, drive sales, and control costs. Follows standard Potbelly operating policies and procedures with key areas of focus including:

People
  • Leads associates on shifts, including assigning tasks, providing feedback, and training.
  • Ensures all security procedures are executed.
  • Transitions into opening/closing duties.
Customers
  • Ensures customers have a positive experience.
  • Resolves customer complaints/issues.
  • Empowers associates to deliver excellent customer service.
  • Executes and supports all food safety requirements and practices.
Sales
  • Leads associates to open, transition, and close shifts without supervision.
  • Manages and organizes the line and delegates duties to associates.
  • Knows and upholds standards for product quality.
  • Works the line as needed.
  • Ensures back-of-the-house procedural standards are met.
  • Promotes sales on the shift through executing the marketing plan within the four walls.
Profits
  • Controls food costs, labor, waste, and cash on the shift.
  • Counts drawers and follows proper daily cash handling procedures.
Essential Physical Functions
  • Must have the ability/stamina to work a minimum of 40 hours a week.
  • Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer, and employee traffic.
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
  • Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees, and providing great customer service.
Experience, Education, and Behaviors
  • Must represent Potbelly Advantage and Our Values.
  • Minimum of 1 year supervisory experience in a restaurant or retail environment.
  • Minimum educational requirement: High School degree.
  • Must be able to work a minimum of 2 opens and/or closes per week.
  • As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals, or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will not be qualified to continue to perform in a Shift Leader or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
  • Exceptional customer service skills.
  • Strong communication skills, both written and verbal.
  • Strong organizational skills and the ability to multi-task.
  • Strong interpersonal skills.
  • Ability to train and coach others.
  • Must be able to demonstrate strong leadership skills at all times.
  • Must be a strong team-player.
  • Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.