Office Associate

1 month ago

Lemont, Illinois, United States Adam Webber - State Farm Agent Full time
Job Overview

As a key member of the Adam Webber - State Farm Agent team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication skills to efficiently meet customer needs while driving business growth.
  • Strive to ensure customers are thoroughly protected, providing peace of mind and confidence in their insurance coverage.
Qualifications
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive in problem-solving, seeking solutions that meet customer needs.
Benefits
  • Competitive salary plus commissions for coverage upgrades, add-ons, and new policy pivots.
  • Growth potential and opportunities for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Health Insurance benefits.
  • 401(k) matching benefit.
  • Part of a well-established, growing office with a strong team culture.

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