Thermal Technical Specialist
3 days ago
At ZRG Embedded Recruiting/RPO, we are seeking a highly skilled Thermal Technical Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients in the industrial manufacturing sector.
Key Responsibilities:
- Provide technical support to customers through on-site visits, phone calls, and troubleshooting to diagnose issues and offer solutions.
- Investigate and utilize resource materials to gain in-depth product knowledge and educate customers on our thermal technology line.
- Answer detailed questions about maintenance and mechanical performance applications, installation requirements, and project specifications.
Sales Support:
- Process orders related to customer project solutions and provide prompt follow-up on product availability and delivery status.
- Maintain accurate records of customer interactions and provide actionable feedback.
- Coordinate product training with suppliers for the sales team.
Requirements:
- Must be able to work onsite full-time in Cincinnati, OH.
- Available to travel 50% for thermal device audits onsite.
- Industrial machinery support experience with customer-facing skills.
- Mechanical aptitude and problem-solving skills.
- Electrician or understanding of electrical components and their functions.
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