Thermal Technical Specialist

3 days ago


Cincinnati, Ohio, United States ZRG Embedded RecruitingRPO Full time
Thermal Technical Specialist

At ZRG Embedded Recruiting/RPO, we are seeking a highly skilled Thermal Technical Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients in the industrial manufacturing sector.

Key Responsibilities:

  • Provide technical support to customers through on-site visits, phone calls, and troubleshooting to diagnose issues and offer solutions.
  • Investigate and utilize resource materials to gain in-depth product knowledge and educate customers on our thermal technology line.
  • Answer detailed questions about maintenance and mechanical performance applications, installation requirements, and project specifications.

Sales Support:

  • Process orders related to customer project solutions and provide prompt follow-up on product availability and delivery status.
  • Maintain accurate records of customer interactions and provide actionable feedback.
  • Coordinate product training with suppliers for the sales team.

Requirements:

  • Must be able to work onsite full-time in Cincinnati, OH.
  • Available to travel 50% for thermal device audits onsite.
  • Industrial machinery support experience with customer-facing skills.
  • Mechanical aptitude and problem-solving skills.
  • Electrician or understanding of electrical components and their functions.


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