Customer Service Ambassador
1 week ago
About Us
Allstate Insurance Agency - Donna O'Sullivan is a leading provider of insurance solutions, dedicated to helping individuals and families protect their assets and achieve their financial goals.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving business growth through effective marketing and lead acquisition strategies.
Key Responsibilities
- Customer Service: Provide timely and professional service to our customers, addressing their inquiries, concerns, and needs in a courteous and empathetic manner.
- Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and making changes to policies as needed.
- Claims Processing: Assist in the processing and resolution of customer claims, ensuring prompt and fair outcomes.
- Marketing and Lead Acquisition: Develop and implement marketing strategies to attract new customers and grow our business, including lead generation and conversion.
- Team Collaboration: Work closely with our team to achieve agency goals, share knowledge, and provide support as needed.
Requirements
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Insurance Knowledge: Have a basic understanding of insurance principles and practices, with a willingness to learn and develop expertise.
- Organizational Skills: Demonstrate strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Leadership Skills: Exhibit strong leadership skills, with the ability to motivate and guide others to achieve team goals.
- Bilingual Skills: Possess bilingual skills, with the ability to communicate effectively with customers who speak multiple languages.
- Insurance Licenses: Be willing to obtain insurance licenses, with a preference for those who already hold a license.
What We Offer
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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