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Housekeeping Operations Manager
2 months ago
Welcome to Hyatt Hotels, where we pride ourselves on delivering exceptional guest experiences. As a premier hospitality brand, we are dedicated to maintaining the highest standards of cleanliness and service in our establishments.
Position Overview: The Housekeeping Operations Manager plays a crucial role in overseeing the housekeeping department, ensuring that all areas of the hotel meet our stringent cleanliness and operational standards.
Key Responsibilities:
- Manage and direct all aspects of the housekeeping operations, including short- and long-term planning.
- Develop and propose budgets, labor cost plans, and objectives, ensuring adherence to approved financial guidelines.
- Maintain a thorough understanding of housekeeping supplies and inventory management.
- Train staff on guest interaction protocols and effective resolution of guest requests.
- Implement and uphold a rigorous inspection program to maintain quality standards.
- Ensure compliance with all safety and security policies and procedures.
- Collaborate closely with other departments to enhance overall guest satisfaction.
- Conduct daily inspections of guest rooms and public areas.
- Oversee purchasing and inventory of linens and housekeeping supplies.
- Stay updated on the latest housekeeping technologies and practices.
- Work with vendors to ensure competitive pricing and timely delivery of supplies.
- Provide mentorship and guidance to a diverse team of multilingual and multicultural staff.
- Ensure compliance with OSHA and ADA regulations.
- Address the unique needs of VIP guests and special events.
- Maintain appropriate staffing levels to meet service goals.
- Coach and develop team members to embody Hyatt's service standards.
Why Choose Hyatt? At Hyatt, we offer a dynamic work environment that values exceptional performance and rewards dedication. Our associates enjoy a range of benefits, including:
- Complimentary hotel room nights after a designated period of employment.
- Discounted room rates from the first day of employment.
- Comprehensive medical, dental, and vision insurance for full-time colleagues.
- Paid time off and holidays.
- Retirement savings plan and tuition reimbursement.
Qualifications:
- Proven ability to interact effectively with individuals from diverse backgrounds.
- Minimum of four years of progressive experience in hotel rooms management.
- Experience in pre-opening hotel operations is advantageous.
- Strong service orientation with excellent presentation skills.
- A degree in Hotel Management or a related field is preferred.
Essential Skills:
- Exceptional written and verbal communication skills in English.
- Proficiency in Microsoft Word and Excel.
- Strong organizational and administrative abilities.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.
