Exclusive Lounge Host
3 days ago
Do you have what it takes to deliver exceptional guest experiences and exceed expectations? As an Exclusive Lounge Host, you will be the face of luxury and hospitality, setting the stage for an unparalleled guest experience.
Job ResponsibilitiesYour duties will include:
- Guest Services: Answer questions, facilitate guest reservations, and verify the delivery of special requests and amenities
- Efficient Check-In/Out: Ensure a seamless VIP check-in and check-out process, fostering a positive relationship between the property and the guest
- Billing and Transactions: Resolve guest bills in coordination with casino hosts for additional services, ensuring correct charges, collecting payments, and handling cash and credit transactions responsibly
- Lounge Operations: Open the VIP lounge daily by running reports for limo arrival and departure information, assigning rooms for VIP arrivals, and maintaining lounge standards
- Daily Closing Procedures: Close the VIP lounge by ensuring guest rooms are assigned, amenities are sent, keys are prepared for the front desk, next-day arrival reports run, phones are forwarded, and the lounge is locked
- High School Diploma, GED or equivalent educational experience
- Ability to work varied shifts with an open schedule
- Bilingual
- One (1) year of experience in hospitality, Guest Services, Front Desk, or Concierge preferably in a luxury or VIP setting
- Experience with software Opera
- Strong interpersonal skills with a passion for delivering outstanding guest experiences
- High level of accuracy and attention to detail in handling guest requests, complaints and financial transactions
- Competitive salary of $20.00 per hour plus tips
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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