Customer Service Representative

4 weeks ago


Mequon, Wisconsin, United States Joe Woelfle - State Farm Agent Full time

Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, establishing relationships with customers, and working with the agent to achieve marketing goals.

Responsibilities

  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Work with the agent to establish and meet marketing goals, including identifying new business opportunities and developing strategies to achieve them.
  • Maintain a strong work ethic and a total commitment to success each and every day.

Requirements

  • Excellent communication skills, including written, verbal, and listening skills.
  • Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Self-motivation and a proactive approach to problem-solving.
  • Able to learn computer functions and adapt to new technology.

Compensation

$15.00 - $20.00 per hour

About Our Agency

  • We are a growing agency with big dreams and lots of potential. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.


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