Senior Branch Leadership Position
2 weeks ago
We are seeking a highly skilled and experienced Branch Operations Manager to join our team at Michael Page.
This is an excellent opportunity for someone looking to take on a leadership role in a dynamic and growing organization.
Key Responsibilities- Operations Management: Oversee daily branch operations, ensuring smooth workflow, cost-efficiency, profitability, and high-quality service.
- Customer Service & Escalation Handling: Address escalated customer inquiries and promptly resolve issues, maintaining high-quality service and overall customer satisfaction.
- Team Communication & Goal Alignment: Conduct regular team huddles to communicate daily objectives and updates, ensuring alignment with branch goals and operational standards.
- Staff Onboarding & Training: Assist with onboarding new team members, providing immediate guidance to help them integrate into branch operations, and address any ongoing training needs.
- Security & Compliance: Participate in daily opening and closing procedures, ensuring dual control of the vault and compliance with security standards.
- Leadership in Branch Manager's Absence: Step in as the branch leader in the Branch Manager's absence, overseeing daily operations, customer service, and team management to maintain branch continuity.
- Experience: At least 3 years of relevant experience in banking operations.
- Education: Bachelor's degree in Business or a related field.
- Language Skills: Clearly communicates in English; Spanish speaking a plus.
- Knowledge: Thorough knowledge of banking operations, policies, and procedures.
- Technical Skills: Moderate PC skills, must have working knowledge of Microsoft Office.
We offer a competitive salary of $80,000 per year, flexible working locations, and opportunities for growth throughout the firm. We value diversity and equal employment opportunities and encourage applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.
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