Product Specialist
3 weeks ago
**Job Title:** Product Specialist
About Quirk Auto Group Maine
We are seeking a professional, hard-working, and tech-savvy individual to support our sales team by providing product knowledge and customer service to our customers via in-store, website, and social media channels.
About the Role
This role is responsible for coordinating and supporting our new owner orientation program, encouraging repeat and referral business, and ensuring that every customer is satisfied with the delivery and performance of their new vehicle.
Key Responsibilities:
- Coordinating and supporting our new owner orientation program
- Encouraging repeat and referral business, as well as ensuring that every customer is satisfied with the delivery and performance of their new vehicle
- Establishing procedures for addressing customer concerns
- Be the go-to team member to support customers with technology-related questions
- Pro-active creation of social media video content to educate consumers about our vehicles and their technology
- Taking pictures of new/used vehicles for websites
- Performing video walkarounds to display on social media sites
- Maintaining an 85% or higher Ford Pass Activation level
Requirements:
- Proficiency with Apple and Android products
- Computer, email, and internet proficiency
- Ability to get along well with other employees of the dealership
- Come to work each day with a plan of work for the day
- Ability to openly communicate with management
- Outgoing personality with expertise at developing relationships
- Saturday availability is needed as well as some evening hours
- Valid U.S. Driver's license
Salary and Benefits
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. Additionally, we offer benefits such as 401(k) program, health, dental, life, and disability insurance, employee vehicle purchase program, and fantastic advancement opportunities.
About You
You should have a high school diploma or equivalent, 1 year of experience in social media, photography, and customer service. We are an equal opportunity employer and a drug-free workplace.
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