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Customer Service Representative

2 months ago

Washington DC USA, United States Stephon Scriber - State Farm Agent Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Responsibilities:

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused, needs-based review process to educate customers about insurance options and provide them with tailored solutions.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
  • Team Collaboration: Work collaboratively with our team to achieve sales and customer satisfaction goals.

Requirements:

  • Interest in Marketing: Interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Excellent written, verbal, and listening communication skills.
  • People-Oriented: People-oriented with a strong focus on customer satisfaction.
  • Detail-Oriented: Detail-oriented with a strong ability to analyze customer needs and provide tailored solutions.
  • Proactive Problem-Solving: Proactive in problem-solving with a strong ability to think critically and creatively.
  • Computer Skills: Ability to learn computer functions and use technology to support customer relationships and sales efforts.
  • Team Player: Ability to work in a team environment and collaborate with colleagues to achieve sales and customer satisfaction goals.

Compensation and Benefits:

We offer a competitive salary, commission/bonus structure, and a comprehensive benefits package, including health insurance, paid time off, and flexible hours. We are committed to providing our employees with opportunities for growth and advancement within our agency.