Customer Data Manager
6 days ago
We are seeking an experienced Customer Data Manager to join our team at TalentBurst.
Job SummaryThis is a unique opportunity to work as a Data Analyst in a large-scale organization, supporting business divisions by creating, managing and maintaining accurate customer records. As a Master Customer Specialist, you will be part of the order-to-cash cycle, ensuring seamless interactions between sales, customer service, logistics, and finance teams.
Key Responsibilities- Customer Data Management: Manage the creation, maintenance, and accuracy of customer master records in our database, capturing and updating relevant information such as contact details, billing, shipping addresses, and other pertinent data.
- Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
- Process Improvement: Recommend enhancements to existing data validation processes to improve efficiency.
- Collaboration: Work with cross-functional teams to gather and validate customer information, communicate effectively, and resolve data-related issues.
- Compliance: Ensure compliance with company policies, localization requirements, and data privacy regulations related to customer data.
- Escalation: Escalate unresolved cases to team leadership for assistance.
- Customer Satisfaction: Meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.
- High Level of Integrity: Maintain data confidentiality.
- Mandatory Qualifications: High School Degree, 1-2 years experience in customer data management or a similar role, preferably in a large-scale organization, strong customer service and data entry experience.
- PREFERRED Qualifications: Experience using CRM systems and other data management tools, analytical mindset, problem-solving capabilities, organizational skills, and ability to prioritize tasks effectively.
TalentBurst offers a competitive salary of $85,000 - $110,000 per year, depending on qualifications and experience. We also offer a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative work environment. If you are passionate about delivering exceptional customer experiences and have a strong background in data management, we encourage you to apply.
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