Customer Engagement Expert
1 week ago
C4 Technical Services is a leading national provider of contingent workforce solutions seeking an experienced Customer Engagement Expert to join our team. As a key member of our customer retention team, you will play a critical role in driving customer satisfaction and loyalty.
About the RoleWe are looking for a highly skilled and motivated individual with excellent communication and problem-solving skills to fill this exciting opportunity. The successful candidate will be responsible for proactively engaging with customers to understand their needs and concerns, identify opportunities to improve customer experience, and develop effective solutions to resolve issues.
This is a fantastic opportunity to work with a dynamic and growing company that values its customers and employees alike. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.
Main Responsibilities- Engage with customers through proactive outreach to understand their needs and concerns
- Analyze customer feedback and data to identify trends and areas for improvement
- Develop and implement effective solutions to resolve customer issues and improve overall satisfaction
- Collaborate with cross-functional teams to ensure seamless delivery of customer-centric services
- Maintain accurate records of customer interactions and outcomes
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and collaboratively as part of a team
- Results-driven and customer-focused mindset
- Bachelor's degree or equivalent in a related field (or 5+ years of relevant experience)
Competitive salary: $65,000 - $85,000 per year
The salary range is based on industry standards, location, and relevant experience. Our total compensation package includes comprehensive benefits, career development opportunities, and a supportive work environment.
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